KOHLI, Bindya; KHANNA, Suvidha. Measuring Customer Relationsfflp Management and Service Quality in the A-Class Hotels in Jammu. Journal of Applied Management- Jidnyasa, [S. l.], v. 4, p. 57–67, 2012. Disponível em: https://simsjam.net/index.php/Jidnyasa/article/view/123267. Acesso em: 18 oct. 2024.